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Slack delete channel8/19/2023 Groups can then use Macros and other support apps to serve your employees and help them get the support they need. This allows you to set up triggers to assign messages to groups, and have an agent directly support your employees using live messages. You can set the Slack handle linked to the Slack Direct Messages channels as IT support, HR services, sales, or any internal workflow that may need its own channel for conversations.Īny direct message to the handle will come in as a messaging conversation to Zendesk via Slack. Other file types can be added to the allowed list. By default, five file types are supported as attachments (.pdf.to the handle within a channel will not start a messaging conversation in Zendesk.Make a new channel called announcements, then file a support ticket to change the default channel to that (or just rename If there is no history there yet). ago You can't remove the default channel, but you can put it to use as a read-only message board. Sending a direct message to the Slack handle, while logged in as the handle, will not create a live message in Zendesk (to prevent echoing). The general and random channels cannot be deleted.In the window that opens, enter the 'Settings' menu and click on the 'Delete this channel' button. Its main advantage is the absence of distracting chats with relatives, classmates and friends. In the context menu that appears, select 'View channel details'. Why can't I delete a channel Briefly about the messenger What is Slack app This is a messenger that was developed specifically for corporate, internal communication within the company. Thread conversations are not supported for this iteration, this means replying within a thread in the direct message will not come over to Zendesk. In the left column, find the name of the archive channel with a locker icon and right-click on it.Currently, one to many (multi-conversation) is not supported. Slack DM as a channel is intended to support 1:1 requests. In addition to the messaging limitations described here, the following limitations apply to this release: See About Staff roles in Zendesk Admin Center. See Activating and deactivating the Zendesk Agent Workspace. Zendesk Suite OR Support + Chat (Team plan or above).
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